, for any reason other than delivery issues (see below), within seven (7) calendar days of the phone’s delivery. You may request a full refund and/or replacement of any phone purchased directly from Visit /free for all other terms and conditions of service. The Mint Starter Kit Trial offer is subject to change. Your Mint Starter Kit Trial SIM card will be deactivated on your request for a refund of the $5.00 purchase price for the Mint Starter Kit Trial, which must be requested within seven (7) calendar days after activation of your Mint Starter Kit Trial. Mint Mobile will only issue refunds for purchases of the Mint Starter Kit Trial made through the Mint Mobile app or at /free. Your Mint Starter Kit Trial SIM cards will be deactivated after approval of your refund, which will be processed within seven (7) calendar days.
SIM kits that are subject to the 45-day refund exclusion and that are not subsequently activated will automatically become inactive after three (3) years following the date of purchase.Īt any time during your Mint Starter Kit Trial, you may either: (i) convert to a full Mint Mobile service plan and receive $5.00 off your selected Mint Mobile service plan or (ii) request a full $5.00 refund from or by calling a Mint Customer Care agent at 80. You are not eligible to request a refund for a new Mint Mobile service activation or SIM kit when forty-five (45) calendar days have passed since the date of purchase (“45-day refund exclusion”). You are not eligible for a refund for purchases made through third parties not described herein. We will not refund any funds loaded into your account, including any unused data or international roaming. Refunds will be processed within ten (10) business days after you contact us. You are not required to physically return the SIM kit in order to cancel your new service activation. For plans purchased through Mint Mobile’s official page, refund requests must be made through Amazon.
You may request a refund and cancel your new Mint Mobile service activation for any reason within seven (7) calendar days of activation, and we will refund the full purchase price and any associated taxes and fees, as long as you: (i) have purchased a Mint Mobile plan on and (ii) complete our refund request form located at to cancel your new service activation, (collectively, the “7-day money back guarantee” or “7-day risk-free trial”).
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